A Virtual Assistant, at your service.
CV
Professional Summary
Results-driven Virtual Assistant with extensive experience providing comprehensive administrative support to executives, entrepreneurs, and businesses across diverse industries. Proficient in utilizing a wide range of productivity tools and platforms to streamline tasks, manage calendars, coordinate projects, and facilitate seamless communication. Adept at prioritizing competing demands, maintaining confidentiality, and delivering exceptional service with meticulous attention to detail. Proactive problem-solver with strong organizational skills and a commitment to exceeding expectations. Dedicated to optimizing efficiency and empowering clients to achieve their goals in the digital age.
Skills
Social Media Data Entry Project Management Branding
Bookkeeping Events Content Research Customer Support
Work Experience
2016-present
Accounting and Loans Support Assistant | Pay-IBIG Fund
- Provided exceptional customer service to citizens, residents, and stakeholders, addressing inquiries, resolving issues, and ensuring a positive experience with the agency.
- Responded to a high volume of inbound calls, emails, and in-person inquiries, demonstrating patience, empathy, and professionalism in all interactions.
- Maintained up-to-date knowledge of agency programs, policies, and procedures, effectively communicating complex information in a clear and understandable manner.
- Assisted individuals in navigating government services, including applications for permits, licenses, benefits, and registrations, guiding them through the process and offering support as needed.
- Documented customer interactions, inquiries, and resolutions accurately and thoroughly in the agency's CRM system, ensuring data integrity and compliance with privacy regulations.
- Collaborated with internal departments and external agencies to resolve escalated issues, coordinate responses, and facilitate timely resolution of customer concerns.
- Participated in ongoing training and professional development opportunities to enhance skills in customer service, communication, and knowledge of government regulations.
- Contributed to the continuous improvement of customer service processes and procedures, providing feedback and suggestions for enhancing service delivery and efficiency.​
2014-2016
Administrative Assistant | Porras Law and Accounting
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Provided comprehensive administrative support to partners, attorneys, and accountants, managing calendars, scheduling appointments, and coordinating meetings and conferences.
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Drafted and proofread correspondence, legal documents, financial reports, and client communications with a high degree of accuracy and attention to detail.
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Maintained electronic and physical filing systems, organizing documents, case files, client records, and financial data in accordance with firm policies and regulatory requirements.
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Coordinated client intake and onboarding processes, collecting and verifying client information, preparing engagement letters, and assisting with client billing and invoicing.
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Conducted research and compiled information on legal and accounting matters, utilizing online resources, databases, and reference materials to support case preparation and financial analysis.
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Managed office supplies, equipment, and vendor relationships, ordering supplies, coordinating repairs and maintenance, and ensuring a well-equipped and functional work environment.
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Assisted with special projects and initiatives, such as event planning, marketing campaigns, and business development activities, contributing to the firm's growth and success.
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Handled sensitive and confidential information with discretion and professionalism, maintaining client confidentiality and adhering to strict confidentiality policies and procedures.
Education
2010-2015
University of Mindanao Tagum Campus
bachelor of Science in Accounting Technology
Interests
Passionate about exploring diverse cultures through travel, discovering new cuisines, and immersing myself in unique experiences. Enjoy staying active through outdoor adventures such as hiking and cycling, embracing the beauty of nature while fostering a healthy lifestyle. Additionally, I find inspiration in creative pursuits like photography, writing, and music, which fuel my imagination and enrich my personal journey of growth and discovery.